I was born and grew up in Virginia, in the Free State, South Africa. I matriculated at Hentie Cilliers High School in 2001 and furthered my education and the CUT in Bloemfontein, I followed that up with 3 years at Damelin from 2003 – 2005 where I was head hunted and entered the work force in 2005.
I have been active in the IT industry since then.
I started out at a junior level where I was responsible for installing network cables and wireless APs in warehouses, hospitals, government buildings and mines, desktop and printer support was also part of my responsibilities, I grew into a senior level and was promoted to Workshop Manager being in charge of 4 technicians, managing calls and handling escalations etc.
In 2008 I moved to Johannesburg where I was appointed as Team Leader in an internal transfer, sitting at the client’s head office, I was in charge of all IT support at head office (roughly 120 users) in charge of +- 20 technicians country wide as well as all the IT in the Hospitals owned by the company on the Johannesburg West Rand which stretched from Sandton to Randfontein. Each Hospital had an onsite resource which I assisted with all hardware calls etc.
I was responsible to ensure all technicians were well trained and skilled at doing their jobs, I did this by holding bi-annual interactive workshops, maintaining and ensuring the effectiveness of all related SOP documents and reporting monthly on all asset changes and breached or escalated calls, if any. I also did a lot of remote support with the branch technicians when they struggled.
The company I worked for then (Eclipse Networks) was put under judicial management in 2010 and forced to close its doors. I continued with work as usual on the SLA as I had work to do and users to assist, luckily at the end of that month, myself and most of my team were taken over by CEOS Technologies and it was full steam ahead and business continued. Within CEOS I did however grow to a more senior level and started assisting nation wide with a wider client base and I was exposed to a lot more technologies.
Between 2010 and 2012 I had started taking the step into the Enterprise space and out of normal desktop support in my day to day routine. I started small with a 2 – 3 server implementations and small storage arrays like the HPE P2000.
I then made the move to Datacentrix in mid 2012 where I was to be part of the Enterprise Services team, “The big leagues” as it were. I was immediately thrown into the deep end and loved it. I have successfully completed numerous projects installing new, upgrading existing and replacing and migrating from old to new infrastructure on a software and hardware layer.
I take charge of all my projects and act as both project manager and technical lead, except in really big implementations, then a dedicated project manger would assist and I would remain technical lead.
I also do a lot of Storage administration for SLA customers when required, this is both on the NAS and SAN platform including Hyper-V as well as VMware cluster with standalone infrastructure like DC’s. I enjoy this part of my job a lot.
For future growth I see myself take up a manager position to help a team grow together, assist and mold new and eager technicians and find innovative and out side of the box ways of doing the normal day to day business.